Alerts and Telegram
Questions about alert rules, priorities, watchlists, or channel delivery.
TrackWhale support
Tell us what you need help with.
Send the details of your alert, account, billing, or data question. We will review the request and reply with the next useful step.
Prefer email? [email protected]
Send a support request
Choose a topic and include enough context for us to reproduce or review the issue.
Choose a topic
Start with the area that best matches your request.
Data and labels
Questions about a transfer, exchange flow, wallet label, or explorer link.
Account and billing
Help with sign-in, plan access, checkout, cancellation, or billing details.
Technical issue
A page, feed, chart, or integration is not working as expected.
Make it easier to help
What to add to your request
- The page or feature where the issue appeared
- A transaction hash, wallet address, or explorer link when relevant
- The time and network involved, including your time zone if timing matters
- What you expected to happen and what happened instead
Need to review a live transfer?
Open the live feed first, then include the transaction link if you contact support.